We tend to think of artificial intelligence as something that’ll have an impact in the future, but this isn’t really the case: the impacts are already being felt, in various fields. It’s being used to improve healthcare and research, and especially by businesses. Indeed, it’s businesses that have a vested interested in integrating AI into their ventures as soon as possible, since there are significant savings to be made, and it can improve the overall level of service. In this blog, we’re going to take a look at a few ways that companies in all sectors have already embraced the possibilities of AI.
Customer Relations
Everyone company in the world wants their customers to have a positive experience with their company. But putting that into action can be difficult and expensive. The goal of customer service is to help the customer as efficiently and quickly as possible. But when you’re relying on a handful of humans to do all the work, this often isn’t possible: they are backlogged with calls, people have to wait on hold, and soon become annoyed. When a business has AI incorporated into their customer service, the service is immediate and helping. Indeed, it’s suggested that by the end of 2020 some 75% of customer service interactions (phone calls, emails, and so on) will be handled by a machine rather than a human.
More Fluid Systems
When a customer is on the hook, they want to jump into the boat. But sometimes, the company doesn’t pull, and the customer swims away to be caught by another company later on down the line. One of the biggest customer complaints is that it was too difficult to complete the transaction — it’s this kind of experience that makes them long for those pre-internet days. Today, artificial intelligence is helping to streamline the user experience with success. And it’s happening in historically tricky industries, too; there is ai insurance software that makes the process much easier for consumers. As these types of systems progress, we’ll likely see that smoother checkout experiences in all industries.
Automating Systems
Every business owner knows that running a company isn’t about putting your awesome ideas into practice on a daily basis. You spend a huge chunk of your time just taking care of the repetitive tasks that don’t move your company forward, but which have to be taken care of. Here, AI has been and will continue to be a miracle worker. They can take care of certain repetitive tasks, thus greatly freeing up time for you and your staff. It can also streamline complex systems, like trying to make sense of large quantities of data.
Hiring Better Staff
Finally, AI can be used during the hiring process to ensure that the best possible employee is hired. And this has a knock-on effect, too: it can make the working world a fairer place. There are a lot of unconscious biases during the hiring process, but AI won’t have these unconscious thoughts. The best person gets the job.
- This post has been written by an outside source – See Disclosure Policy
