There’s no denying that training is an essential aspect of anyone’s career. It enables people to learn new skills and use them both in their existing employment and future roles elsewhere. The trouble is, many people don’t have the right skills due to a lack of training.
As a responsible employer, you should ensure your team has the right skills in their roles by offering training. Employee development isn’t just about investing in people to do a great job in your company – it’s also to do with building up each team member’s professional skills.
With that information in mind, which types of training courses should you offer to all your team members? Well, there are ones that are undoubtedly role-specific, but the following training courses are useful for everyone that works for your business:
1. Customer Service Training
It doesn’t matter whether your business has retail customers in a store environment, or it only deals with B2B customers online or by telephone. Your company will have customers – otherwise, it wouldn’t sell anything!
Your team members might be good at their specific roles, but can you guarantee the same thing about their customer service skills? As you already know, customer service is crucial to converting leads into sales.
If some of your team don’t act with professionalism when dealing with customers, what do you think might happen? Those customers are likely to take their money elsewhere, of course!
One of the core training courses you should offer to all your employees is customer service training – regardless of their roles. You can book online customer service courses to make the process even easier too, no travel involved.
2. Time Management Training
Let’s face it: there will be some members of your workforce that are just terrible at sticking to deadlines. They may find it challenging to prioritize their tasks and might even forget about completing some of them!
Time management skills are vital to all employees and will apply to any role, not just those they are in now. Time management training courses will teach the following essential skills to your team:
- How to organize their days more effectively;
- Managing workflows in order of priority;
- Learning how to multitask where possible;
- Taking control of electronic and face-to-face communications;
- Delegating some tasks to other people.
Your employees will also learn other related time-management skills, such as dealing with conflicting priorities.
3. Safety Training
Safety is a vital skill to have irrespective of one’s role within a business. For example, employees working in warehouse environments should know how to lift boxes and heavy items correctly.
And team members working in offices should know about how simple everyday items like power cords or loose paper can cause slip and trip hazards in the workplace.
With those examples in mind, it makes sense for all staff to have relevant safety training.
There are various safety training courses you can offer to your employees. Some examples include:
- A general health and safety course for teaching staff the basics of safety in the workplace;
- A fire safety manager course is ideal for employees that might work with dangerous chemicals or ones that are highly flammable;
- A PPE (personal protective equipment) course that describes how to use, maintain, and store safety equipment.
4. Leadership Training
There will be times where most of your employees will need to assume some leadership duties in their roles with your company.
The leadership might be temporary, perhaps acting in place of a senior member of staff that’s away from work for a while.
Some people might be ‘natural born leaders,’ but even they might not make the right decisions in certain circumstances. One form of training that will benefit everyone in your business is leadership training.
Leadership training gives employees the life skills they need to take control of situations and make the best judgments or decisions according to the information and facts presented to them.
You’ll also find out which of your employees will make exceptional leaders in their departments or teams.
5. Communication Skills Training
You’ve already seen that customer service skills training is beneficial to all your employees for various reasons. But, you should also couple that with communication skills training courses.
Firstly, effective communication is a must when dealing with both customers and colleagues. Ineffective communication can often result in negative relationships and ultimately affect your company’s bottom line.
Secondly, communication skills training will teach employees how best to respond to situations, both verbally and in writing.
Finally, your team can also learn how best to handle scenarios that might spiral out of control with the wrong responses.
6. Workplace Ethics Training
Let’s face it: you’ve hired the people who work for you because they have qualities and skills appropriate for their roles.
But are their workplace ethics up to scratch, or could they potentially misrepresent your brand to customers and their colleagues?
If that’s a question you cannot answer with certainty, it makes sense to provide workplace ethics training to your staff.
The purpose of such training is to create a positive working environment, and know when to speak up if faced with situations that are against your company’s morals.
Your employees have a responsibility to protect your firm’s image and identify negative ethical behavior.
7. Orientation Training
One final yet crucial training program you should offer to new employees is orientation training. In a nutshell, orientation training is a way of formally welcoming new starters to your business during their first week.
Orientation training teaches new employees about your company’s mission, vision, and ethics.
It also talks about your corporate culture and your company’s organizational structure.
New starters will also use their orientation training as an opportunity to take care of formal paperwork and learn more about the benefits of working for you.
Orientation training is something typically arranged by HR departments for all new employees.
If your company doesn’t offer orientation training, new employees may find it challenging to understand how things get run in your business and your company culture.
- DISCLOSURE – This post has been written by an outside source
