There are so many things that you can do yourself and it’s that positive attitude and willingness to learn on the job that has made your business the success it is, but there are times when you just need a professional to step in and get the job done.
When your office, home or in rented accommodation, is experiencing plumbing or electrical problems, don’t even think about trying to sort the issue out yourself. You need to get things fixed and fast, before it makes a detrimental impact on your business.
You demand good service and high standards and in this blog, we take a look at five boxes a plumbing or electrical service needs to tick before you hire them to get the job done.
Strong Online Presence
As a modern business the first place you look to find a service or product you need is online. From there you can check out reviews, take a look at price lists and even find some helpful tips in the form of a blog. From these three you might find that the reviews are the pieces of content that you find most helpful. Ask yourself, are they up to date and from names or businesses that you recognise as local? If not, can you find them through a quick online search.
If you have any doubts as to the authenticity of the reviews then step away now and look for another service.
Accreditation
Besides a strong review history, many businesses like Toscano Plumbing and electricians, will go the extra mile to get accredited from an official body. They will recognise that this seal of approval from a local authority or professional body, adds kudos and an extra layer of trust between them and the customer. Look for a company that is willing to go the extra mile to get this done.
Timely Response
Does your professional tradesman or woman get back in good time to your enquiries? Do they have a central reception area or rely on you catching them on their mobile? Knowing that there’s someone staffing a telephone when you need them is reassuring. It makes for a better organised business and lets you know that they are busy and therefore popular enough to need to be organised.
Catching a plumber or an electrician as they’re working on a job means work appointments can easily get forgotten and that they’re unable to concentrate fully on what they’re doing if answering the phone is also part of their job.
Realistic Quote
You’re looking for someone who can be realistic in their quote. Someone who can talk you through and explain costs and give you the option to lower or raise the price depending on which materials you ultimately choose.
If they come in very high straight away, you’ll query if they’re over estimating, too low and you’ll wonder if they’re being realistic and you will end up paying more as costs escalate.
To get the best of all worlds and to make sure you’re in the right ballpark consider getting quotes from three companies. If you’re pushed for time then ring around and see if you can get an idea over the phone.
Customer Care
How was your initial contact with the business? Did you feel that you were being prioritised or could your first inquiry have been handled much better. You know, as a business owner, how important first impressions are and in many cases those first impressions are right and do reflect the values and practice of that business.
If your gut instinct tells you that you’re not going to get great service, either during the job or if anything goes wrong immediately afterwards then step away. You’ve worked long enough to know when something doesn’t feel right and most times you’re exactly right.
Your business relies on everything working as it should. Power cuts, blocked drains and so on aren’t just an inconvenience they can impact directly on your sales and marketing activities and on the welfare of your staff and customers.
It’s time to get things fixed and fast. You need a service you can rely on and who won’t take advantage of the fact that you’re in a rush. Take time to fully check credentials, check out reviews from other customers and decide if you’re dealing with a professional business or someone who’s out on their own.
Get your business back up and running as fast as possible and keep that contractor on speed dial. Great plumbers and electricians are worth their weight in gold.
- This post has been written by an outside source – Please see disclosure policy
